The new packetalarm UTM Service expands your company's performance. The network device's advantage can be scaled down to one criterion - availability! We are assisting you to meet this criterion in a simply and uncomplicated way with the new packetalarm UTM Service.
The service is available for the complete packetalarm UTM product line.
packetalarm UTM Services
| UTM1100/1500/2100/2500-Service-12-8x5NBD |
| 12 months after purchase of the product - guaranteed delivery of hardware replacements on the next business day (monday - friday) Precondition: service order before 3:00 pm |
| UTM1100/1500/2100/2500-Service-24-8x5NBD |
| 24 months after purchase of the product - guaranteed delivery of hardware replacements on the next business day (monday - friday) Precondition: service order before 3:00 pm |
| UTM1100/1500/2100/2500-Service-12-8x5NBD-WE |
| 12 months after purchase of the product - guaranteed delivery of hardware replacements on the next business day (monday - friday) inclusively warranty extension for the 3rd year Precondition: service order before 3:00 pm |
| UTM1100/1500/2100/2500-Service-36-8x5NBD-WE |
| 36 months after purchase of the product - guaranteed delivery of hardware replacements on the next business day (monday - friday) inclusively warranty extension for the 3rd year Precondition: service order before 3:00 pm |
Important notes about the UTM Service
- The UTM Service is available in the following countries: Germany, Austria, Switzerland, France, Spain, Italy, UK, BeNeLux.
- Please take note that time delays can appear in countries which are not in the EU. Thank you for your understanding.
- The current prices are available at our UTM distributors.
- The service has to be concluded during its regular period of warranty. All parts have to be in good order and condition.
- The service can be concluded with an initial period for a maximum of 3 years (3 years after purchase).
- The hardware defect has to be covered from the funkwerk warranty under the FEC general terms and conditions.
- No service shall be provided for defects, which are caused by the customer by improper use (e.g. damaged case).
- The service is only according to the devices, for which it has been bought for (serial number).
- The customer is responsible for the installation/uninstallation of the UTM Appliance.
- The customer is also responsible for the backup of the configuration.
- The customer assures the suitable transport packaging.
Activation of packetalarm UTM Service
Please download and fill in the following form and fax it with the proof of purchase to the given fax number.
Form for activation of packetalarm UTM Service (26 kB)(This service will be available as online service soon)