In general, the DOA limit is 30 days after delivery to the end customer. Devices, which fail, within this period, will be replaced by our advanced replacement for artem products free of charge.
DOA Case (Dead on arrival) for artem products
If you want to have your own router returned after repair, you have to choose the Standard Repair Procedure. The repair processing time average out 10 working days.
artem Checkliste  | Before sending in your device for repair or exchange, use this check list artem to detect possible other problems in the environment of the device than a hardware defect. This will help you to prevent errors in your fault diagnostics and consequential charges. [more ...] |
artem DOA Formular | Dead on Arrival (DOA) form to order a RMA number for artem products. [next ...] |